These Terms of Service (“Terms”) govern your use of the sif service available at sif.works (“the Service”), operated by Hvileholm Smart Solutions ApS, CVR no. DK46454545, Hvileholmsvej 35, 5550 Langeskov, Denmark (“sif”, “we”, “us”). By creating an account or using the Service, you (“the Customer”) accept these Terms.
sif is a software-as-a-service platform for professional services firms, providing time tracking, invoicing, expense registration, and contractor hour submission. We provide the Service on a subscription basis.
The Service is intended for businesses, not consumers. You must provide accurate registration information and keep it up to date. You are responsible for all activity under your account, including the actions of users you invite.
3.1. The Service is offered on the “Studio” plan at EUR 49 per month, including 10 users. Additional users are EUR 2 per user per month. All prices are exclusive of VAT, which is added where applicable.
3.2. Subscriptions are billed in arrears at the end of each billing period. Payment is collected automatically through our payment provider on the basis of the payment mandate you authorise when subscribing.
3.3. You are responsible for maintaining a valid payment method and a sufficient mandate. Prices may be changed with at least 30 days’ notice before the start of the next billing period.
4.1. If a payment is not received when due, we may issue reminders in accordance with the Danish Interest Act. We will send three payment reminders, with 14 days between each reminder. A reminder fee may be added to each reminder to the extent permitted by law.
4.2. When the third payment reminder is sent, access to the Service is suspended pending either payment or deletion. If payment remains outstanding 14 days after the third reminder, we may delete the Customer’s data, subject to the retention requirements in clause 7. Once deleted, the data cannot be recovered.
4.3. Interest on overdue amounts accrues in accordance with the Danish Interest Act.
5.1. As between the parties, the Customer is the data controller for personal data processed in the Customer’s account (for example data about the Customer’s own clients, employees, and contractors). sif acts as data processor and processes such data only on the Customer’s documented instructions.
5.2. The processing is governed by a separate Data Processing Agreement, which forms part of these Terms. In case of conflict regarding the processing of personal data, the Data Processing Agreement takes precedence.
We implement appropriate technical and organisational measures to protect Customer Data against unauthorised access, loss, or alteration.
7.1. The Customer may instruct sif to delete Customer Data. Where applicable data protection law grants rights to data subjects — such as the right to erasure under the EU General Data Protection Regulation (GDPR) — we will support the Customer in meeting those rights. These rights apply to data subjects in the EU/EEA; we apply the same deletion practices to all customers regardless of location.
7.2. Deletion is carried out only where it does not conflict with mandatory law. In particular, the Danish Bookkeeping Act requires accounting records — including information identifying the parties to an invoice — to be retained for 5 years from the end of the financial year to which the record relates. We cannot delete such records before that period expires.
7.3. Where the data concerns an individual whose information appears in another Customer’s records (for example a contractor who has issued invoices to a Customer), that data forms part of the relevant Customer’s accounting records. We can only delete it on the instruction of that Customer, acting as data controller, and within the limits of clause 7.2.
7.4. On termination of the subscription by the Customer, the Customer may export its data within 30 days. After this period, and subject to clause 7.2, we delete the Customer’s data. Where a subscription is terminated by sif due to unpaid invoices under clause 4, no export period applies and the data is deleted as described in clause 4.2.
7.5. Deletion of data from the live Service does not immediately remove it from sif’s internal backups. Deleted data is removed from backups as those backups expire and are rotated out in the ordinary course. Backups are maintained solely for disaster recovery purposes and are not available for restoration of individual Customer accounts or for recovery of data that has been deleted.
The Customer remains solely responsible for the correctness of its accounting records, invoices, tax calculations, VAT reporting, payroll, and compliance with applicable law. Use of the Service does not constitute legal, accounting, or tax advice.
9.1. You agree to use the Service lawfully and not to impair its operation for others.
9.2. You must not, in particular: upload malicious code; attempt to gain unauthorised access to the Service or to other customers’ data; reverse engineer, decompile, or attempt to derive the source code of the Service except to the extent this cannot lawfully be restricted; scrape, crawl, or extract data by automated means beyond ordinary use; use the Service for benchmarking or competitive analysis; place excessive load on the Service or any API beyond reasonable use; circumvent or attempt to circumvent subscription limits, user counts, or access controls; or resell the Service without our agreement.
9.3. We may suspend access where necessary to protect the Service, other customers, or to comply with law.
10.1. We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may carry out maintenance, ideally with advance notice for planned downtime. Any service-level commitments apply only if expressly agreed in writing.
10.2. sif may develop, modify, replace, or discontinue individual features as part of the ongoing development of the Service, provided such changes do not materially reduce the overall functionality of the subscribed Service without reasonable notice.
The Service, including its software, design, and documentation, is owned by sif and is protected by intellectual property law. You receive a non-exclusive, non-transferable right to use the Service for the duration of your subscription. You retain all rights to the data you upload.
12.1. Each party may receive non-public information of the other party in connection with the Service (“Confidential Information”), including the Customer’s data and sif’s non-public technical and commercial information.
12.2. Each party shall keep the other party’s Confidential Information confidential, use it only for the purpose of performing under these Terms, and protect it with the same care it applies to its own confidential information and no less than reasonable care.
12.3. Confidential Information does not include information that is or becomes public without breach of these Terms, was lawfully known before disclosure, or is independently developed. A party may disclose Confidential Information where required by law or by a competent authority, and shall, where lawful, inform the other party first.
12.4. These obligations continue for 3 years after the end of the subscription. Obligations relating to personal data continue for as long as required by the Data Processing Agreement and applicable law.
The Service is provided on an “as is” and “as available” basis. sif does not warrant that the Service will be uninterrupted, error-free, or fit for any particular purpose beyond what is expressly agreed in these Terms. This clause does not affect any rights the Customer has under mandatory Danish law.
14.1. sif is liable for damage caused by its breach of these Terms in accordance with the general rules of Danish law, subject to the limitations below.
14.2. Except where liability cannot legally be excluded or limited under mandatory Danish law, sif shall not be liable for any financial loss, loss of profit, loss of revenue, business interruption, loss of customers, loss of goodwill, loss of expected savings, loss of data, or any indirect or consequential loss, regardless of the legal basis of the claim.
14.3. sif’s total liability towards the Customer in any 12-month period is limited to the amounts paid by the Customer for the Service during that period.
14.4. The limitations in clauses 14.2 and 14.3 do not apply to damage caused by gross negligence or intent, or to liability that cannot be limited under mandatory Danish law.
The subscription runs until terminated. The Customer may terminate the subscription with effect at the end of the following payment period; the subscription and access continue until then, and during the termination period the Customer may not add further users. sif may terminate the subscription with 3 months’ notice. sif may terminate or suspend the subscription with immediate effect in the event of material breach, including the non-payment described in clause 4.
Neither party is liable for failure to perform caused by circumstances beyond its reasonable control, including failures of infrastructure or third-party services, power outages, or government measures. Force majeure does not excuse the Customer’s obligation to pay, and does not prevent sif from suspending access to the Service or deleting data under clause 4 where payment has not been received.
We may amend these Terms. Material changes will be communicated with reasonable notice before they take effect. Continued use of the Service after the changes take effect constitutes acceptance.
These Terms are governed by Danish law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Any dispute shall be brought before the ordinary Danish courts, with the Court in Odense as the agreed venue to the extent permitted by Danish law.
If any provision is held invalid, the remaining provisions remain in force. Our failure to enforce a right is not a waiver of it. These Terms, together with the Data Processing Agreement, constitute the entire agreement between the parties regarding the Service.
Hvileholm Smart Solutions ApS
CVR: DK46454545
Hvileholmsvej 35, 5550 Langeskov, Denmark
support@sif.works